General terms & conditions
Lovenests in Tourtour (83690, France)
Version: June 2024
Application
1. These general rental conditions apply to reservations and agreements relating to the holiday homes rented by Lovenests, located in Tourtour (83690, France).
2. In these general rental conditions, the term “tenant” means: the person who enters into a rental agreement with us regarding the rental of the holiday home.
3. These general terms and conditions apply regardless of your (prior) reference to any of your own terms and conditions or to other general terms and conditions. We reject all general terms and conditions that you refer to or that are used by you.
4. Agreements that deviate from these general terms and conditions are only valid if agreed in writing.
Article 1 – Reservations
1. We only accept reservations from persons who are 18 years or older. Reservations made by persons under that age are not valid. We reserve the right to refuse a reservation at any time – without giving reasons.
2. After you have made your reservation, you will receive a confirmation from us within 3 working days. You'll receive an email with the booking agreement and a payment request. Only after payment of the payment request the booking is definitively confirmed.
3. We request that you check these documents for correctness and report any inaccuracies to us immediately. If you have not received confirmation of receipt from us within 10 days of making the reservation, we request that you contact us immediately. Failure to do so will result in you no longer being able to rely on the reservation, which will lapse.
4. An agreement between you and us is concluded at the moment that we have confirmed the reservation to you. The agreement concerns the rental of the holiday home for recreational use, which is by its nature of short duration ex art. 7:232 section 2 BW.
Article 2 – Payment
1. The following conditions apply to payment:
a. You must pay the full amount when booking your stay;
b. After receipt of the payment request, it must be paid within 10 working days.
2. Payment is processed via a payment request by email which can be paid with iDEAL.
3. By paying the rental fee you confirm that you have read and agree to the booking agreement and the general rental conditions.
4. The lease ends automatically after the agreed period has expired.
5. In case of late payment, as described under a of this article, you will be in default immediately after the payment term has expired. In that case, we reserve the right to cancel your reservation and terminate the agreement.
6. A tourist tax may be levied. The regulations and rates are reviewed annually so the amount may change up until the time of your reservation. This tourist tax is collected in advance and is specified on your rental agreement.
Article 3 – Amendments
1. If the tenant wishes to make changes to the booking after the booking/agreement has been made, we are not obliged to comply. It is at our discretion whether and to what extent changes are accepted. In principle, changes cannot be permitted within 4 weeks prior to arrival.
2. If the tenant changes the stay period to another or non-consecutive/adjacent stay period after the booking/stay period has been made, the cancellation provisions as stated in Article 4 apply. Another stay period is in any case understood to mean a period that does not fall within the stay period reserved by the tenant (and confirmed by the landlord).
Article 4 – Cancellation
1. Cancellation by the tenant must always be done in writing (by post or by e-mail). The following conditions apply:
1. In case of cancellation up to 8 weeks before the day of arrival, 25% of the rental amount is due;
2. In case of cancellation from 8 weeks to 4 weeks before the day of arrival, 50% of the rental amount is due;
3. In case of cancellation from 4 weeks before arrival up to the day of arrival, 100% of the rental amount is due;
4. If you have not arrived within 24 hours of the agreed date without further notice, this will be considered a cancellation and 100% of the rental amount will be due.
2. In case of cancellation on our part, any amounts already paid will be refunded. Unless Lovenests finds an alternative rental object for the tenant for the same period that is equivalent to the primary rental in terms of comfort, environment and price level. The tenant has the right to refuse Lovenests' alternative proposal and Lovenests undertakes to refund all amounts paid to the tenant.
Article 5 – Receipt of key
1. The key can be obtained at the rented object by means of a key safe provided with a code. Information about this can be found in the welcome book that one receives upon confirmation of the reservation.
2. The tenant is never entitled to duplicate the key for any reason whatsoever. Should the tenant do so, the tenant is liable to pay a fine of €500, without prejudice to the actual costs.
3. The key to the holiday home is made available to the tenant by us on loan. The key remains our property. In case of loss, theft or any other way of losing the key, the tenant owes an amount of € 100.
4. If the tenant and/or other users have locked themselves out of the holiday home, €100 will be charged. This amount will be invoiced separately, this invoice will be sent by email and has a payment term of 14 days. For control purposes, we ask the tenant to identify themselves before the copy key is handed over.
Article 6 – Staying in a Love Nest
1. The tenant and other users must behave as good tenants during their stay in and around the house.
2. On the day of arrival you can use the cottage all day. On the day of departure you must have left the cottage by 11:00.
3. The tenant is informed of the time of departure in view of the mandatory one-off final cleaning.
4. Guests are responsible for their own travel to and from the accommodation.
5. All costs incurred as a result of you not delivering the property on time will be recovered from you. We will store goods found after your departure for a reasonable period for you, but we will not accept any responsibility for this. Re-sending can only be done at your expense.
6. The rented objects are historical buildings that are not accessible to people with walking difficulties. It is not possible to park in front of the buildings, and each building has (several) stairs with uneven steps.
7. The holiday home is non-smoking.
8. Drugs and illegal activities are not allowed.
9. No open fire is allowed inside or outside. It is not allowed to use the fireplace on the top floor.
10. A maximum of 3 dogs are allowed per property. Dogs are not allowed on the beds, in the bath and in the bathroom.
11. The use of water and electricity is included, but we kindly request that you use them sparingly.
12. The stay of more persons in a holiday home than agreed (when booking) or the maximum number of persons applicable to the home is expressly not permitted without our permission, unless otherwise agreed in writing.
13. Excessive noise production (e.g. parties) is prohibited. This may lead to early termination of the rental agreement on our part, without refund of the rental fees.
14. Moving cupboards and beds, as well as sound or television equipment, or taking any part of the (indoor) inventory outside is expressly not permitted, with the exception of outdoor furniture, crockery/glasses and cutlery for your meal outside.
15. The property may be used as a photo and film location for commercial purposes, provided that Lovenests is mentioned.
Article 7 – Tenant’s obligations
1. The contract only entitles the tenant to occupy the rental property during the period of reservation. By signing, the tenant acknowledges the short-term nature of the contract and declares to return the rental property in the same condition as when occupying the rental property at the end of the reservation date. The tenant has no other right to the rental property than to temporarily occupy it for the agreed period.
2. Tenant will not make this agreement available to third parties and/or allow third parties, without permission from Lovenests, to co-occupy - whether or not against payment (subletting) - the rental object or any other plot located on the site. It is prohibited to occupy the object with more persons than agreed in the rental agreement.
3. The tenant will immediately inform Lovenests in writing (by e-mail) of any damage to the rental property or accessories caused by actions or negligence on the part of the tenant and/or landlord.
4. The tenant declares that he will occupy and manage the rental property and its appurtenances as a good father and that he will respect the privacy and peace of the owners (and/or other tenants) of surrounding properties.
5. In order to carry out necessary repairs or to arrange household matters, the tenant will grant Lovenests access to the premises and the rental property at all times.
6. The tenant undertakes to return the rental property in the condition in which he found it at the start of the rental period. The tenant also undertakes to deliver the furniture that he finds in the rental property in the same state of cleanliness (with the exception of the linen and/or bath towels) and to leave it in the same place as where it was on arrival.
7. The tenant agrees not to use the internet connection, if present, to reproduce cultural copyrighted works or to consult illegal information on the internet. The tenant is aware that this is a punishable offence and in case of violation, the fine can be up to 1,500 euros per month and interruption of internet access. The tenant agrees to take all measures deemed necessary to prevent fraudulent or illegal use of the internet during his stay. The tenant acknowledges his responsibility in this matter and agrees to all damages for the owner resulting from fraudulent use of the internet during the rental period.
8. The tenant is obliged to have valid statutory liability insurance during the period in which he rents the property.
Article 8 – Force Majeure
1. Force majeure on our part exists if the performance of the agreement is prevented in whole or in part, temporarily or otherwise, by circumstances beyond our control, including the risk of war, strikes, blockades, fire, floods and other disruptions or events.
Article 9 – Liability/complaints/damage
1. The tenant and other users are fully and severally liable for all damage that has occurred to the house, the inventory and all items that belong to the rented object during the relevant rental period, unless the tenant and other users can demonstrate that the damage cannot be attributed to them. We therefore advise you to thoroughly inspect the inventory for defects upon arrival at the holiday home. If you notice any damage or defects, please report this to us immediately.
2. We accept no liability for theft, loss or damage of or to property or persons, of any nature whatsoever, during or as a result of your stay in the holiday home.
3. The costs of normal maintenance and repair of defects are for our account. If defects occur, the tenant must inform us of this immediately and follow our instructions as much as possible.
4. The description of the rental object in documentation and/or on the website of Lovenests must be in accordance with reality. Lovenests will make every effort to ensure that information regarding the rental object with accessories, the location of the rental object, as well as the description of the home is as complete as possible.
5. The tenant will inform Lovensts in writing (by e-mail) within 24 hours after the start of the rental period if the state of maintenance of the rental object and/or the furnishings, in his opinion, does not conform to the description. Lovenests will then make an effort to find a suitable solution for this. If the tenant does not inform Lovenests in time and thus deprives Lovenests of the opportunity to offer a solution, they can no longer be held liable for this.
6. In the imaginary event that – despite all precautions – changes occur to or with the rental property before the tenant moves in that could have a significant impact on the enjoyment of the rental property, Lovensts will inform the tenant of this without delay.
7. Lovenests can however never be held liable by the tenant for a possible reduction in rental enjoyment due to changes to or around the rental property that have occurred after the publication of the rental property but which are not attributable to his actions or omissions.
8. We accept no liability for construction activities on the (main) roads etc. in the vicinity of . We accept no liability for the failure or decommissioning of technical equipment, utilities, the non-functioning or partial non-functioning of the internet and/or TV.
9. Owner cannot be held liable for internet/WIFI failures and speed, electricity failures, gas or water supply failures or electrical equipment failures that are not directly attributable to his actions or negligence.
10. Lovenests will make every effort to repair or replace equipment as soon as possible in the event of technical malfunctions during the tenant's stay.
11. Lovenests accepts no liability for any accidents/mishaps in or around the rental property unless directly attributable to its negligence.
12. The tenant must provide insect repellents. The presence of insects and any adverse effects thereof are not within the sphere of influence of the landlord.
13. The tenant must take into account the local regulations regarding noise pollution. Conversely, if the tenant experiences noise pollution from the environment, he can contact Lovenests about this, who will make an effort to reduce this, but we cannot give any guarantees about this. Noise pollution due to festivities in the area is a regular occurrence during the holiday periods and does not fall under our sphere of influence.
14. Lovenests cannot be held liable for the incorrect display of prices of rental objects on internet sites. Prices as stated on the rental agreement are final.
15. If you still wish to file a complaint, it must be submitted to us by email to info@liefdesnestjes.nl within 14 days of leaving the holiday home and must be reasonably motivated.
Article 10 – Departure and final cleaning
1. In the event of incorrect use or incorrect leaving of the holiday home, additional (cleaning) costs may be charged to the tenant:
a. After the end of the stay, the tenant must upon departure:
b. To leave the house clean and tidy;
c. Everything washed, dried and put back in the cupboard;
d. Leave the dishwasher and refrigerator clean and empty;
e. To bring food with you and not to leave it in the cupboard(s) and/or refrigerator/freezer;
f. Het tuinmeubilair binnen te zetten op de begane grond;
g. Having emptied the trash cans.
Article 11 – Final provisions
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